FAQs
FAQs
Shipping
How long does it take for the order to arrive?
Shipping times may vary depending on the selected delivery area. You will receive an email notification with the tracking number as soon as it is available. Please note that it may take a few hours for tracking updates to be visible, depending on the courier. In case of non-delivery, we invite you to consult our t&C.
How much is the shipping cost?
Shipping costs are free for orders equal to or greater than € 120 including VAT, only within the Italian territory. For orders of an amount equal to or less than € 119.99 including VAT and for all orders in European countries where delivery is available, shipping costs are calculated at checkout.
Where do you ship?
We ship to these countries: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Holland, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.
Do you ship internationally?
Currently we only ship to these countries: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Holland, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary. If your country is not among those listed, write to us a help@borsariverona.it and we will show you the nearest retailer!
Is my order a gift, is it possible to insert a ticket and remove the prices?
Sure! You can choose to include a greeting card with a personalized message by selecting the appropriate checkout checkout. You can also add our shopper to your order by selecting the desired quantity at checkout.
Is it possible to place only one order with multiple products to be sent to different shipping addresses?
No, it is not possible. Each order can have only one shipping address. So if you want to send the products to different addresses, you will need to place a separate order for each shipping address.
Products
Are your panettone and pandoro certified organic?
We do not currently offer organic products. However, our company has been certified for several years and follows high standards and procedures for a possible correct management of organic products. Subscribe to our newsletter, available at the bottom of the site, to stay updated on all the product news.
Does your panettone / pandoro contain allergens?
Yes, like any food product, our panettone, pandoro, doves and any other dessert can also contain allergens. Please check the allergens contained in each product on the product page, in the appropriate “allergen” section, and always check the label on the package before consumption.
What is the shelf life of your panettone and pandoro?
The minimum retention period (TMC) of some of our products is set at a precise date, for this reason you may find different products with the same TMC. For other products, however, the TMC varies according to the production date. We therefore suggest that you always check the minimum storage term indicated on the package label before consumption.
Do you offer gluten-free or vegan options for panettone and pandoro?
No, unfortunately we do not currently offer gluten-free or vegan options. Subscribe to our newsletter, available at the bottom of the site, to stay updated on any news.
Orders and payments
How can I check the status of my order?
After completing the purchase, you will receive a confirmation email with the order number and a summary of the details. You can monitor the status of your order at any time using the tracking number that will be sent to you by email.
What payment methods are available?
We accept several payment methods, including MasterCard, Maestro, Visa, American Express credit cards, as well as Apple Pay, Postepay and PayPal.
What can I do if I can’t access my profile because I forgot my password?
If you have forgotten your password, you can easily reset it by clicking on the dedicated option. Once reset, remember to save it for the future.
Returns and refunds
What is your return policy?
Send an email to our team help@borsariverona.it By indicating your order number, within 14 days of receiving the order and we will help you in the best possible way with any additional returns and questions.
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